FAQ
How can we help you?
Thank you for all the good questions we get! Your questions allow us to develop and improve both our shelving system Portal and TÔNN furniture as a company.
On this side we have gathered answers to the most common questions we get. If you do not find the answer to your question here, you can reach us at [email protected] and at +46 8 39 65 10 or in our showroom. We are always happy to help!
Frequently asked questions
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Where is my delivery?
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Can you help me plan my shelf?
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Can I expand my shelf system gradually?
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How much weight does the shelf hold?
Questions about Portal shelving system
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Can you help me plan my shelf?
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Can you make a shelf according to special measurements?
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Does the shelving system have to be attached to the wall?
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What color code are the shelves and shelf ladders painted in?
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Can I expand my shelf system gradually?
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Can I put my shelving system in a corner?
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How much weight does the shelf hold?
Questions about mounting the Portal shelving system
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Can you help me assemble my shelf?
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What type of screw should I use when mounting my shelving system?
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Where do I find assembly instructions?
Questions about painting and treatment of pinewood
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Can I get my shelves painted?
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How do I treat my pinewood shelves?
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What color code are the shelves and shelf ladders painted in?
Questions about payment and delivery
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Where is my delivery?
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What payment solutions do you offer?
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Can I change my delivery address after I’ve placed an order?
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What does it mean when a product is marked backordered?
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Do you ship world wide?
Questions about returns and complaints
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How do I make a complaint about a delivery that has been damaged in shipping?
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Can I return an item?
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Is it possible to buy and return products in your showroom?
Other questions
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Do you offer discounts?
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Do you have any resellers?
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Is it possible to buy and return products in your showroom?
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Wasn’t the company called Betonggruvan?