Refund policy

Order and delivery confirmation

Once we have received your order, you will receive an order confirmation by email. You will also receive an email with delivery confirmation in connection with your order leaving our warehouse. If an item is out of stock, it is marked as backordered in the webshop and on the order confirmation. We will then send the item to you as soon as it is back in stock. You are of course welcome to contact us for further information about estimated delivery. We are available at hello@tonnfurniture.com.

Complaint

When you receive your item, it is important that you check it as soon as possible. This also applies if you suspect that the damage has occurred during transport. Notify the driver or service point of any shipping damages. 

You have the right to complain about a product if it can be assumed that it’s a manufacturing defect. Submit your claim here as soon as possible, where you can upload clear photos of the damaged item as well as the outer and inner packaging.In the event of a complaint of damage that has occurred during transport, we need your claim no later than 3 days after receiving your delivery. It is also important that you save all packaging, as this may be needed in the complaint process. If it can be ascertained that the product is defect or damaged, we will take care of the return shipping and send you a replacement product. If the item is out of stock, we will of course refund the purchase amount to you.

Right of withdrawal & Return

You always have 30 days to make a return, provided that the products are unused and you still have the original packaging. Email us at hello@tonnfurniture.com and we will send you a return shipping label or schedule a pickup with a courier. However, we encourage you as a customer to think twice before placing an order, as all returns have an environmental impact. Within the EU, smaller shipments cost €15, and larger shipments cost €55 for return. Please note that you, as the customer, are responsible for the return shipping cost. Make sure that the item you are returning is well wrapped in its original packaging, as you are responsible for ensuring that the items arrive undamaged. If the product is used and no longer in its original condition, we reserve the right to make a deduction from the refund.

Refunds are normally processed within 10-15 working days, but no later than 30 days after we have received and approved the return. Please note that any invoice must be paid even if you return the item.

If the product is used and no longer in its original condition, we reserve the right to make a deduction from the refund.

The right of withdrawal does not apply to business customers.

Uncollected packages 

Packages that have not been picked up from delivery point within the specified time will be returned to TÔNN furniture by the shipping company at a cost. For all packages that are not collected, €40 is charged for the cost of return shipping and handling fee. 

You then have the opportunity to contact us to arrange a new shipping at a new shipping cost. 

When you as a customer do not receive the package as agreed, you are responsible for the cost of the lost package.