Shipping policy

Shipping & Delivery

Keep in mind that it’s you as the recipient who pays customs duties and other fees when importing goods to non EU countries. Please make sure to check with the customs office of your country before placing an order. The shipping cost is depending on where you live and the size and weight of your order. 

We reserve the right for any delays in production. If your order deviates from the preliminary delivery time, we will notify you by e-mail.

Delivery times may vary depending on the country. We aim to deliver the products as quickly as possible, but we cannot guarantee specific delivery dates outside the EU.

Customs to U.S.

Important Information About Customs Regulations for Shipping to the U.S. (November, 2024)

As of November 2024, the U.S. Customs and Border Protection (CBP) has implemented stricter regulations for imports. Below is a breakdown of the three customs entry categories based on the value of your order, along with their implications for costs and clearance times:

1. De Minimis Entry ($800 or less)

  • Process: Simplified customs entry with minimal documentation required.
  • Costs: Generally exempt from duties and taxes unless the item falls under exclusions (e.g., specific tariffs).

2. Informal Entry ($800–$2,500)

  • Process: Requires a simplified customs declaration but involves more documentation than De Minimis Entry.
  • Costs: Duties and taxes may apply depending on product classification. No customs bond is typically required.

3. Formal Entry (Over $2,500)

  • Process: Requires comprehensive documentation, including a formal customs declaration and possibly a customs bond. May involve additional scrutiny.
  • Costs: Subject to duties, taxes, and potential customs brokerage fees.

Please note that shipments valued over $2,500 may require additional processing time and could incur extra customs fees due to these regulations.

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We strive to provide all necessary documentation to facilitate a seamless import experience. However, please note that shipments valued over $2,500 may require additional processing time and could incur extra customs fees due to these regulations.

For more detailed guidance specific to your shipment, please refer to the U.S. Customs and Border Protection website: cbp.gov



Uncollected packages 

Packages that have not been picked up from delivery point within the specified time will be returned to TÔNN furniture by the shipping company at a cost. For all packages that are not collected, €40 is charged for the cost of return shipping and handling fee. 

You then have the opportunity to contact us to arrange a new shipping at a new shipping cost. 

 

Home Delivery 

When delivering by courier to your home it’s important that you are on site during the agreed time to receive your order and that we and the driver have the correct telephone number for the recipient. If you wish to change your telephone number, please let us know before we book the shipment. If you are not on site during the agreed time, we will charge a fee for a new delivery appointment to be made.

It is also important that the courier has free passage from your door to the place where the furniture is to be placed. Otherwise there is a risk of damage to other furniture in your home. We take no responsibility for things that stand in the way and breaks. If you have sensitive floors – cover them before delivery. Check that it is possible to transport the furniture in an elevator or that it is possible to enter through doors and stairwells. In winter, it is important that the road / entrance to the house is passable and ice-free. The road to the delivery address must be passable.

Force majeure

Force majeure is included in our terms of purchase to manage unforeseen events beyond our control. These may include natural disasters, wars, strikes, or other unexpected events that may affect our ability to fulfill our commitments to you as a customer. If a force majeure event occurs, this may result in delayed delivery or our inability to fulfill our commitments in the agreed manner. We reserve the right to be exempt from liability for such events according to applicable laws and contracts. We always strive to inform you of any delays and to resolve the situation in the best possible way. We thank you for your understanding and patience under such circumstances.