FAQ
Thank you for all the good questions we get! Your questions allow us to develop and improve both our shelving system Portal and TÔNN furniture as a company.
On this side we have gathered answers to the most common questions we get. If you do not find the answer to your question here, you can reach us at hello@tonnfurniture.com and at +46 8 39 65 10 or in our showroom. We are always happy to help!
FAQ
Common questions
How is my order delivered?
The Portal shelving system is delivered flat-packed. Shelves, shelf ladders, cabinets and other components are packed separately, which means that even a large shelving system will arrive in several flat, easy-to-handle packages.
As an order may consist of several packages, the carrier may occasionally split the delivery. This means that your packages may arrive at different times, even if they were shipped from our warehouse together.
Orders outside Sweden are shipped with FedEx.
For deliveries within Sweden, we offer DHL Service Point for smaller orders and home delivery with DHL. In the Stockholm area, home delivery with Bring is also available.
How much weight can the shelves withstand?
The shelves can withstand 50 kg per 80 cm section, evenly distributed across the shelf. Many customers purchase our shelf and fill it with the heaviest items, such as vinyl records.
Can I expand my shelving system over time?
It works great! Think of the shelf like a Lego set that can be expanded or divided. We're happy to assist you if you want to rearrange your shelf!
Can I get help drawing up a shelving system?
Of course! We're happy to assist you in drafting a shelving proposal. Contact us through our form and we'll get back to you with a sketch. If you prefer a free consultation via video call or in-person at our showroom, that works great too. Just shoot us an email at hello@tonnfurniture.com, and we'll be in touch!
What is the delivery time?
The estimated delivery time is shown on each product page and in our Portal Planner. If your order contains several products, the delivery time is based on the product with the longest delivery time.
We receive deliveries at our warehouse in Sätra outside Stockholm every month. If all parts of your order are in stock, we can ship it right away. Otherwise, the order is shipped once all parts have arrived with one of our upcoming deliveries.
If the delivery time for your order changes, we will let you know by email.
Can I pick up color samples in your Showroom?
Yes! It's possible to pick up color samples in our Showroom at Brännkyrkagatan 35. We are open Tuesdays between 11-19 or by appointment.
FAQ
Assembly questions
Where can I find assembly guides?
What type of screws should I use?
The shelf ladders come with screws in a matching colour and good-quality wall plugs.
The screws are not countersunk and measure L=60 mm, head diameter=5 mm.
Ask at your hardware store if you need advice on which wall plug suits your walls!
Is it possible to mirror the shelving system?
Yes! All our shelf combinations can be mirrored. No extra parts are needed.
At what height are the screws placed on the shelf ladders?
The 237 cm shelf ladder has three screw holes, positioned at 25 cm, 127 cm, and 231 cm in height.
The 101 cm shelf ladder has two screw holes, positioned at 25 cm and 95 cm in height.
The 67 cm shelf ladder and the TV shelf ladder each have two screw holes, positioned at 25 cm and 61 cm in height.
Do you offer assembly services?
If you’re based in the Stockholm area, we can recommend installers who are experienced in assembling our shelving systems.
Contact us at hello@tonnfurniture.com and we’ll be happy to share our recommendations.
FAQ
Questions about payment & delivery
Can I change my address after placing an order?
As long as your order has not been shipped, we can help you change the delivery address. Email us at hello@tonnfurniture.com as soon as possible with your order number and the new address.
If the order has already left our warehouse, it may still be possible to change the address, but an extra cost may apply.
What payment methods do you offer?
We use Klarna checkout as our payment solution, where you can choose to pay by invoice, pay in installments, or pay directly with a card. If you have any questions regarding your payment, we refer you directly to Klarna, as we do not have access to your information due to privacy reasons.
How is my order delivered?
he Portal shelving system is delivered flat-packed. Shelves, ladders, cabinets and other components are packed separately, which means that even a large shelving system will arrive in several flat, easy-to-handle packages.
As an order may consist of several packages, the carrier may occasionally split the delivery. This means that your packages may arrive at different times, even if they were shipped from our warehouse together.
Orders outside Sweden are shipped with FedEx.
For deliveries within Sweden, we offer DHL Service Point for smaller orders and home delivery with DHL or Bring, depending on your location.
Where is my delivery?
The estimated delivery time for your order is shown on the product page and in your cart when you place your order. Once all parts of your order are ready, it will be shipped from our warehouse in Stockholm.
As soon as your order leaves our warehouse, you will receive an email with tracking information so you can follow your delivery.
If your order has already been shipped and you have questions about its status or expected delivery date, we recommend contacting the carrier directly, as they have the most up-to-date information about your shipment.
If the estimated delivery time has passed and your order has not yet been shipped, please contact us at hello@tonnfurniture.com and we’ll be happy to help.
I want to order as a company, how do I proceed?
Email us at hello@tonnfurniture.com and we'll arrange an invoice for you!
Do you ship to countries other than Sweden?
Yes, we ship to most countries worldwide! Please fill in your address at checkout to see the shipping cost for your country. Please note that there may be VAT and customs duties if you order from outside the EU.
Can I return an item?
Of course! You always have 30 days to make a return, provided that the products are unused and you still have the original packaging. Email us at hello@tonnfurniture.com and we will send you a return shipping label or schedule a pickup with a courier.
What is the shipping cost?
Shipping costs depend on your order and delivery destination. All available shipping options and current prices are shown at checkout before you complete your purchase.
How long is the delivery time?
The estimated delivery time is shown on each product page and in the Portal Planner. If your order contains several products, the delivery time is based on the product with the longest estimated delivery time.
We receive deliveries to our warehouse in Stockholm approximately twice a month. If all parts of your order are in stock, we can ship it right away. Otherwise, your order will be shipped once all parts have arrived with one of our upcoming deliveries.
If the estimated delivery time for your order changes, we will notify you by email.
I have received a damaged shipment, what do I do?
When you receive your item, it is important to check it right away, even if you suspect the damage occurred during transport. Let the driver or the parcel shop know if you discover any shipping damage.
For a claim, please report it to claims@tonnfurniture.com as soon as possible and attach clear photos of the damage and of both the outer and inner packaging. Also include your order number and tracking number. For suspected transport damage, we need your report within 3 days of receiving the delivery. Always keep all packaging, as it is required for the claims process.
FAQ
Questions about the Portal shelving system
I've rebuilt my shelf and have some parts left over. What can I do with them?
Feel free to post an ad for parts or products you no longer need in TÔNN 4-ever! A Facebook group where you can sell, buy, and request our products.
Where can I find assembly guides?
How much weight can the shelves hold?
The shelves can withstand 50 kg per 80 cm section, evenly distributed across the shelf. Many customers purchase our shelf and fill it with the heaviest items, such as vinyl records.
Does the shelving system work in a corner?
Absolutely, the shelf can be placed in a corner! However, it's a bit more tricky and sometimes requires cutting the shelves. Reach out to us via our shelving form, and we'll assist you in planning a corner shelf.
Can I expand my shelving system over time?
It works great! Think of the shelf like Lego that can be expanded or divided. We're happy to assist if you want to reconfigure your shelf!
What is the color code for the shelf sides and shelves?
Our colors are specified using the RAL color system. If you’d like to paint the wall behind your shelving system in a matching color, most paint stores can mix paint based on a RAL code.
RAL colors can also be converted to NCS, although the match may not be exact.
Here are the color codes for our painted products:
White: RAL 9016
Off-white: RAL 1013
Camel: RAL 1019
Danish red: RAL 2002
Blue: RAL 5023
Does the shelving system need to be anchored to the wall?
The shelf sides are typically anchored to the wall, either with two or three screws depending on the height of the side panel. There's also a way to convert the shelf so that it's mounted to the ceiling. Or more accurately, it's pressed between the ceiling and the floor. Here you'll find more information about the ceiling mount, and here you'll find our room divider Christer. The shelf isn't designed to be freestanding and must always be anchored either to the wall or the ceiling.
Can you assist with assembly?
Need help with assembly? If you’re based in the Stockholm area, we can recommend installers who are experienced in assembling our shelving systems.
Contact us at hello@tonnfurniture.com and we’ll be happy to share our recommendations.
Can I purchase fronts with knobs for my drawer units?
Yes! Our new fronts with knobs can be purchased separately and are compatible with our previous drawer units. This means you can easily update your existing drawer unit without replacing the entire piece. You can find them here!
Can you manufacture a shelf according to custom dimensions?
Portal is made in fixed dimensions, so we don’t offer custom sizes. However, the components can be adapted yourself. The shelf ladders can be cut with a regular hacksaw, and the shelves can be cut to your desired width.
Need help finding the best solution for your space? Fill out our shelf form and we’ll be happy to suggest a setup that works for you.
FAQ
Other Questions
Did you not used to be called Betonggruvan?
Yes, we did! When Josefine Halfwordson founded the company in 2011, she cast concrete tables in the basement of the apartment building where she lived. She used to joke that the elevator was the mine shaft and that customers had to go down into the mine. That’s where the name Betonggruvan “The Concrete Mine” came from. A name that stuck around for a long time, even after the concrete tables were replaced by other products.
In 2021, when Betonggruvan had been around for 10 years and our community of shelf fans had grown far beyond Sweden’s borders, we wanted to celebrate with a new name. Betonggruvan became TÔNN furniture! If you want to read more about the name change, you can do so here.
Can you buy and return shelves at your showroom?
At our showroom, you can see and experience our products, pick up color samples and get personal help planning your shelving system. We’re also happy to help you place an order while you’re here.
All orders are shipped from our warehouse in Stockholm, and returns are sent there as well. Products cannot be picked up or returned at our showroom.
If you would like to make a return, please contact us at hello@tonnfurniture.com and we’ll help you arrange it. Return shipping costs are covered by the customer.
Do you offer discounts?
Our Portal shelving system is the same price all year round. We want to offer a fair price from the start, so you can make a considered decision without having to wait for the next sale.
Portal is designed to last – a shelving system you can expand, adapt over time or resell when your needs change.
For other products, we may occasionally offer a lower price, for example during launches, on discontinued colors, last pieces, showroom pieces or photo samples – or simply when we have something to celebrate.